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What's going on with the Mobile app following 5.6.5 update?

Frequent Visitor

What's going on with the Mobile app following 5.6.5 update?

I can't get into the Xfinity Home Mobile app since the 5.6.5 update and the, almost simultaneous, Apple iOS 8.1 update. What gives? Needs to be fixed since I use the Mobile app 90% of the time... Thanks!

Frequent Visitor

Re: What's going on with the Mobile app following 5.6.5 update?

Oh, and I should say this is only affecting my iPad, not mobile phone...

Official Employee

Re: What's going on with the Mobile app following 5.6.5 update?

Hi,

 

Can you please try turning your iPad into portrait mode?

 

Shannon




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Frequent Visitor

Re: What's going on with the Mobile app following 5.6.5 update?

Thanks! That worked! But, WOW! How/why in the world would Joe Schmo have guessed that? 

Contributor

Re: What's going on with the Mobile app following 5.6.5 update?

A new version of the app including a fix for this issue is now available from the App Store. Please install, and let us know if you're still experiencing any issues.

 

Thanks for your patience.

 

Comcast Roh




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