Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,745

members

12

online now

1,952,674

discussions

Top

Update ruined my feelings about liking this app

New Poster

Update ruined my feelings about liking this app

I downloaded the latest update to my phone and I couldn't be more uphappy. My cameras all show the same view (outside) and there is no longer any live feed. I am SO upset about it. What is the solution?

Official Employee

Re: Update ruined my feelings about liking this app

Can you please tell me which app (Android or iOS) you are running?

 

Also, what is the app version #?  The app version # may be found at the bottom of the Settings screen. 

 

If you are running Android, please try swiping the live camera screen to view different cameras.  The most recent version of the Android app includes a defect which always displays the first camera, regarldess of which camera you select.  Swiping left/right will allow you to view the other cameras.  We are working to release an update, which includes a fix for this.

 

Sorry for the inconvenience.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon