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Unable to sign in to Xfinity Home from my Iphone 6

Frequent Visitor

Unable to sign in to Xfinity Home from my Iphone 6

When I open the Xfinity Home App on my Iphone 6 and try to sign in, I get the message "Session Error #43500".

Both the username and password are entered correctly.

Official Employee

Re: Unable to sign in to Xfinity Home from my Iphone 6

Hi, Looks like your issue is fixed now. Let me know if you have any other problems. Shannon

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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Frequent Visitor

Re: Unable to sign in to Xfinity Home from my Iphone 6

No, the problem has not been solved.

When I sign in to Xfinity Home, I still get "Sesion Error 43500.

What is wrong with the App that it will not allow my Iphone 6 to sign in?

Official Employee

Re: Unable to sign in to Xfinity Home from my Iphone 6

Hi,

 

I sent you a private message. Hopefully we can troubleshoot together or I can open a support ticket for you.

 

Shannon


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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