Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,722

members

37

online now

1,952,682

discussions

Top

Unable to Connect to Xfinity Home app

New Poster

Unable to Connect to Xfinity Home app

Whenever I try to log into the Xfinity Home app I receive the error message stating "We're having some trouble logging you in. Try again." I have received this message for THREE days now. What is going on? I had no problems logging into the app before Saturday 12/12.

Official Employee

Re: Unable to Connect to Xfinity Home app

smithjs99 - 

 

I apologize for the frustration that this has caused.  We’ve recently experienced an issue with the Xfinity Home mobile app, but have been able to restore service. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.

 
Thanks,
 
Rachel



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon