Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,508

members

527

online

36,615

topics

Top

Trouble pop-up?

New Poster

Trouble pop-up?

When I open my home security app there is a red exclamation point at the bottom in red saying Trouble. Is there a quick way to get rid of this?
Problem Solver

Re: Trouble pop-up?

You should first find out why!
New Poster

Re: Trouble pop-up?

I broke a glass in the kitchen and the sensor went off. I just want the notification gone.
Problem Solver

Re: Trouble pop-up?

There is a way to do it...I think you have to do it after logging in to your portal...or ay the touchscreen...I don't recall how I did it a while ago, but was able to do it...
Official Employee

Re: Trouble pop-up?

Hi Rab176 - 

 

On the TouchPad, you can click the exclamation point & then click ok to acknowledge that everything is fine & it will dismiss this trouble.

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 4 replies
  • 464 views
  • 1 kudo
  • 3 in conversation