Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,388

members

73

online now

1,952,519

discussions

Top

Trouble pop-up?

New Poster

Trouble pop-up?

When I open my home security app there is a red exclamation point at the bottom in red saying Trouble. Is there a quick way to get rid of this?
Problem Solver

Re: Trouble pop-up?

You should first find out why!
New Poster

Re: Trouble pop-up?

I broke a glass in the kitchen and the sensor went off. I just want the notification gone.
Problem Solver

Re: Trouble pop-up?

There is a way to do it...I think you have to do it after logging in to your portal...or ay the touchscreen...I don't recall how I did it a while ago, but was able to do it...
Official Employee

Re: Trouble pop-up?

Hi Rab176 - 

 

On the TouchPad, you can click the exclamation point & then click ok to acknowledge that everything is fine & it will dismiss this trouble.

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon