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That app does not work!

Frequent Visitor

That app does not work!

This app does not work all that well. By the time the camera comes on, the person is no longer in view. The cooling feature does not set at times. Adding a panic button would be awesome.
Official Employee

Re: That app does not work!

Hi Pauldavis269 - 

 

Sorry to hear you haven't had a great experience with the Xfinity Home app.  I pulled up your account & see you had a ticket opened & resolved for you on 12/29.  Can you tell me if this resolved the issues you are experiencing?

 

Thanks,

 

Rachel




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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: That app does not work!

No the tech did not fix the problem. I am considering returning this system and asking for my money back. My family and I are on vacation and I cannot watch over my home because this app is not allowing my to access my cameras. This suc!
Official Employee

Re: That app does not work!

Hi Pauldavis269 - 

 

I'd like to help get this sorted out for you.  I will private message you for a little more information.

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: That app does not work!

Ok. Rachel.
Frequent Visitor

Re: That app does not work!

I do not see your message.
Frequent Visitor

Re: That app does not work!

Hi,

I'm still waiting for help. I still can't see my home from my device. Please help.
Gold Problem Solver

Re: That app does not work!


Pauldavis269 wrote: ... I'm still waiting for help. ...

ComcastRachelH is in the bad habit of telling users to use Private Messages without telling them how. Another rep posts this:


At the top of each Forum page you will see a small envelope 

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums. 

 

The envelope icon will have a number next to it if you have any new messages waiting. 

To open a PM to read it, click on the envelope.


The simplest way to send a PM is to click on the recipient's UserID to reach their Profile page, and then click "Private Message Me".

Frequent Visitor

Re: That app does not work!

No it hasn't been resolved. Will you be able to help?