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Session error 43401

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Message 1 of 30
4,156 Views
I'm getting this error when trying to log into the app on my phone. Help?!
29 REPLIES
Posted by
Official Employee

Message 2 of 30
4,146 Views

Hi Anon914943 - 

 

I pulled up your account & see you were able to successfully log into the app.  Are you still experiencing this issue?

 

Thanks!

 

Rachel




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Message 3 of 30
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Solution
Yes, thank you!!
Posted by
Official Employee

Message 4 of 30
4,077 Views

Anon914943 - 

 

Happy to help.  Please feel free to reach back out if you experience any other issues.

 

Rachel




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Message 5 of 30
3,786 Views
I also get this error code 43401. But I dont see a fix. Please help.
Posted by
Official Employee

Message 6 of 30
3,758 Views

Hi kircar - 

 

I'll private message you.

 

Thanks!

 

Rachel




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Message 7 of 30
3,473 Views

Hello my wife is also getting the some error . Is it due to her  being the 2nd user. I am under my user name and i do not see where i can add her to access to the xifinty home??.

Posted by
Official Employee

Message 8 of 30
3,453 Views

Hi Chassisguy - 

 

Currently the Xfinity Home mobile app only supports sign in with the one email address associated with the Home security account.  You can have your wife sign in with your email address, or I can open a ticket and have the account updated to use an email address you're both comfortable sharing.

 

Thanks,

 

Rachel




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Message 9 of 30
3,447 Views

 My wife and I only share one email account, so that is the one we are trying to sign in with.  I seen like it has gotten worse.  I can not even sign in anymore. 

Posted by
Official Employee

Message 10 of 30
3,441 Views

Hi kircar - 

 

I've already got your account pulled up from your private message.  I'm creating a ticket for you and sending it over to the right team for investigation.  I will follow up with you here.

 

Thanks!

 

Rachel




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Message 11 of 30
3,439 Views

Ok thanks

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Message 12 of 30
3,427 Views
I'm having the same issue and have been having it for months. Please fix.
Posted by
Official Employee

Message 13 of 30
3,418 Views

Hi jamie36 - 

 

I need some more information from you to pull up your account.  I will private message you.

 

Thanks,

 

Rachel




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Message 14 of 30
3,326 Views

I have an android, tried to log into Xfinity Home app with regular login and primary comcast login, but for all attempts am getting 43401 error. Help! Can log in find through the computer. and view camera.

Posted by
Official Employee

Message 15 of 30
3,312 Views

Hi sjanke621 - 

 

I need additional information from you to pull up your account.  I will private message you.  

 

Thanks,


Rachel




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Message 16 of 30
3,239 Views
I am getting this same error code. I am on vacation and.now cannot ligin to be sure my alarm is on.
Posted by
Official Employee

Message 17 of 30
3,228 Views

Hi cstaley - 

 

I believe an issue with your account is preventing you from being able to log in.  I will private message you.

 

Thanks,

 

Rachel




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Message 18 of 30
3,133 Views
I'm also getting the error code 43401 but I get it when I'm trying to set my alarm or turn off the alarm
Posted by
Official Employee

Message 19 of 30
3,120 Views

Hi vcvalenzuela - 

 

I'd like to confirm the email address you are using to sign in.  I will private message you.

 

Thanks,

 

Rachel




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Message 20 of 30
3,025 Views
Rachel, I am receiving the 43401 error code. Can't log in via my devices. Please help.

Kyle
Posted by
Official Employee

Message 21 of 30
3,016 Views

Hi Kyle - 

 

I'd like to private message you to confirm some account information.  

 

Thanks!

 

Rachel 




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Message 22 of 30
2,767 Views
Hello. I cannot.log into.my app. I can log in from my computer but not the app on my phone
Posted by
Official Employee

Message 23 of 30
2,754 Views

Hi markjulie - 

 

I see successful mobile app activity since you've posted.  I'd like to private message you.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Message 24 of 30
2,165 Views
Can anyone help with this?
image.png
Posted by
Official Employee

Message 25 of 30
2,087 Views

Hi Turner200 -- 

 

 

I saw an issue that could be causing the sign in errors & made an update.  Can you please try signing in again & let me know if you are successful?

 

Thanks!

 

Rachel




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Posted by
New Poster
Message 26 of 30
1,515 Views

I'm having the same issue. 

 

I cannot login at all and I'm receving the 43401 Error but I'm using the primary email and password on the account.

I've already tried reseting the password with 3 analysts and I've also uninstalled and reinstalled the app.

 

Please help.

Posted by
Official Employee

Message 27 of 30
1,502 Views

anonymous2087 -- 

 

I'd like to private message you with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Posted by
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Message 28 of 30
620 Views
I had Xfinity home with installed on7/1/17 and was able to log in to home app at that time but have not been able to log into app since
Posted by
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Message 29 of 30
198 Views

Having the same issue

Posted by
Official Employee

Message 30 of 30
174 Views

ajhaines88 -- 

 

Thanks for reaching out.  I pulled up your account & updated something on my end.  Can you try signing in again & let me know if you are successful?

 

Thanks!

 

Rachel




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