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Samsung GSIII / Verizon

Frequent Visitor

Samsung GSIII / Verizon

The mobile app works fine on my Verizon GSIII when connected to WiFi, but does not work at all when connecting via 4G.  App will not connect to server. 

 

I am not a satisfied customer.

Problem Solver

Re: Samsung GSIII / Verizon

There might have been a recent software update for the phone (from Verizon) that could address some connectivity issues.  Might be worth making sure that the latest update is on the phone (and the latest version of the Xfinity Home app is being used).

Official Employee

Re: Samsung GSIII / Verizon

We are actively assessing this reported defect.  We made a system change within the past 12 hours that could, in part, alleviate this specific issue.  Could you please confirm whether you're still having this issue this morning?




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Frequent Visitor

Re: Samsung GSIII / Verizon

Hi Tony . . . the app seems hit-and-miss.  It's working better than it had been, but it's still not working reliably 100%.