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Same 13502 error

New Poster

Same 13502 error

system was working fine until 10/12

now can't access the system from my iPhone 5  

also have gotten error message the cellular and pad link related to the system

Please add my account to those that are being checked 

Danial

 

 

 

Official Employee

Re: Same 13502 error

Hi Baker9454 -

 

We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal. Our engineers have been and continue to actively work on this issue. When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end. I will provide updates to the pinned message at the top of this thread as they become available. I apologize for the inconvenience and thank you for your patience.


 

Thanks, 


 

Rachel


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