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Rules

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Rules

When I try to edit rules in the mobile app, I am redirected to an older application. When will this be fixed?

Official Employee

Re: Rules

Hi Rjmmoon - 

 

Can you give a little more detail about the issue you are experiencing?  What do you mean by "redirected to an older application"?

 

Our mobile apps only support toggling rules on/off.  Creating or editing rules is done via the Subscriber Portal.  

 

Thanks,

 

Rachel


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Problem Solver

Re: Rules

When I try to edit an existing rule, I follow the instructions in the app, on the bottom, a website is listed, but when I click on the 'pencil' to edit, I am directed to an older version where I can edit. Message says :

We're working on this

At this time you are unable to edit this rule using this version of the Web Portal. If you’d like, you can still edit this rule using the previous version.

We are working to resolve this issue.

Return to previous web portal

 

Thw 'Return to previous web portal' is a link that brings me to the prior web version, where I can edit my rules...its been like this a while...someone should check to see if the guy working on this fell asleep.  Smiley Happy

 

Official Employee

Re: Rules

Hi Rjmmoon - 

 

I pulled up your account & see you are using Android & iOS.  Are you experiencing this issue on both apps?

 

Thanks,

 

Rachel


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Problem Solver

Re: Rules

I only use my iOS iPad to edit rules...use the phones to set alarm on and off mostly...

Official Employee

Re: Rules

Thanks!  So the issue you are experiencing is not really with the app itself - just the link it directs you to go to, correct?

 

Rachel  


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Problem Solver

Re: Rules

I guess. It's all related..starting with the app...the only way to use the iPad...then the trouble starts...I'm concerned that the link to the old web connection will be taken away, and there will be no way to do edits....you guys should keep in mind that people are doing away with pc's and laptops, ans are trying to use iPhones and iPads only...we should be able to fully use the security system without having to drag around a laptop too!

 

Official Employee

Re: Rules

Hi Rjmmoon - 

 

I'd like to private message you for some more troubleshooting.

 

Thanks,

 

Rachel


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Official Employee

Re: Rules

Hi Rjmmoon - 

 

Thank you for the additional information.  The rule you mentioned is one that we are working to support in our new Subscriber Portal.  I understand your concerns regarding editing rules/the old SP - we take these into account when making changes.  I appreciate your patience.

 

Thanks!

 

Rachel


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Problem Solver

Re: Rules

It's only a sample as you requested...there are others...

Official Employee

Re: Rules

Hi Rjmmoon - 

 

Please PM me the rules & I can look into each for you.

 

Thanks,

 

Rachel


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Problem Solver

Re: Rules

Too many to just list...just have the total issue fixed. Thx

Problem Solver

Re: Rules

Rachel, any updates would be appreciated...even a time frame when this issue will be resolved?

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