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Recent Issue with Xfinity Home mobile apps.

Posted by
Official Employee

Message 1 of 8
245 Views

We recently experienced an issue that was causing some users to experience difficulty signing into the Xfinity Home mobile apps.  We have implemented a change that should correct the issue.  Any XH customers who were having problems should retry logging into the mobile apps. If you are still experiencing an issue, we can look into your account specifically.




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7 REPLIES
Posted by
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Message 2 of 8
221 Views
I still can't log into the home app. Says I must use the email that we originally registered under. I am doing that, but it still fails. Can log into the account and stream app no problem.
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Posted by
Official Employee

Message 3 of 8
203 Views

Skiclimb3287 -- 

 

Can you try signing in now & let me know if you're successful?

 

Thanks!

 

Rachel




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Message 4 of 8
180 Views
Hi is this still an ongoing issue? I am trying to log into my mobile app and it is giving me the 43401 error as well. Any help would be appreciated.
Posted by
Official Employee

Message 5 of 8
139 Views

Mdneumeyer -- 

 

I pulled up your account & do not believe the issue you are experiencing to be related.  I have private messaged you with more information.

 

Thanks!

 

Rachel




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Posted by
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Message 6 of 8
104 Views
The Home app worked for a short time after having security installed, but we haven't been able to log in for several weeks. I've made three trips to Comcast trying to get this resolved and still cannot log into the app.
Posted by
Official Employee

Message 7 of 8
89 Views

kbockoven -- 

 

I pulled up your account and believe I see the source of the issue.  I'd like to confirm the email address you are using to sign in.  Can you please send me a private message with this information?  You can send a private message by clicking on "ComcastRachelH" and then "Private Message Me."

 

Thanks!

 

Rachel




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Message 8 of 8
10 Views

Hi there.

Thanks for the speedy reply.  I logged out of my Xfinity Home app... even deleted it but it still asks for a "restart touchscreen".  I unplugged my touchscreen unit / repowered it.  I even reset my router.  I'm still having the same problem.  Can you help me out? 

Thanks!