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Recent Issue with Xfinity Home mobile apps.

Posted by
Official Employee

Message 1 of 38
894 Views

We had a problem Thursday, July 13th that prevented some users from being able to launch the Xfinity Home mobile apps that was resolved later that afternoon.  If you are still experiencing issues with the apps, please let us know and we can help troubleshoot.




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37 REPLIES
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Message 2 of 38
861 Views
Can't get logged into my home app.. keeps saying trying to connect
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Message 3 of 38
843 Views
The app worked fairly well for about two weeks. Then suddenly it wanted me to log in again but wouldn't let me. Frustrating. Deleted it and reinstalled a few times and it finally let me log in but just kept searching for connection. So I deleted it again, but now it won't reinstall. Can't get it to download onto my iPhone. In the meantime, my husband is having the same problem on his Android. The app won't let him log in.
Posted by
Official Employee

Message 4 of 38
806 Views

Hi Daliaandjune2 -- 

 

I pulled up your account & am looking into the issue.  

 

Thanks!

 

Rachel




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Posted by
Official Employee

Message 5 of 38
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Hi TLDB -- 

 

Thanks for reaching out and letting us know.  I was not able to pull up your account.  Can you please send me a private message with the phone number or @comcast.net email address associated with your account?  To send a private message click on my name "ComcastRachelH", then click private message me. 

 

Thanks!

 

Rachel




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Message 6 of 38
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I just tried to send a private message but when I hit "send" I was motified that the authentification failed. That the ticket # didn't match.
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Message 7 of 38
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My original post is under TLDB but my recent post shows Kbockoven.
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Message 8 of 38
755 Views
Xhome app has been trying to connect the past week. Does not get passed that. Worked for about the first week only (right after install)
Posted by
Service Expert

Message 9 of 38
729 Views

Frnkdtnk wrote:
Xhome app has been trying to connect the past week. Does not get passed that. Worked for about the first week only (right after install)

Did you call this number?  877-298-0874




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Message 10 of 38
721 Views
I still can't access my app on my iPhone ( in progress) tried rebooting many times and not
Posted by
Service Expert

Message 11 of 38
705 Views

Ed36 wrote:
I still can't access my app on my iPhone ( in progress) tried rebooting many times and not

Try rebooting your iPhone.




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Message 12 of 38
693 Views

I can't get into the app.xxxxxxxxxxxxxx@comcast.net is my email.

IMG_7211.PNG
Posted by
Service Expert

Message 13 of 38
670 Views

Try rebooting your smartphone.




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Message 14 of 38
642 Views

I am getting an error code 55403

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Message 15 of 38
631 Views
Since last Saturday the app won't start .. I called tech support .. they couldn't fix problem .. I tried everything .. I just says connecting to your home but nothing happens after log in .. I'm ready to cancel everything with Xfinity .. no point of paying over $200+ A month if u can't use it ... I been using this app for last few years and ever had any problem starting until last weekend .. please help ..
Posted by
Service Expert

Message 16 of 38
625 Views

Leslisingh wrote:
Since last Saturday the app won't start .. I called tech support .. they couldn't fix problem .. I tried everything .. I just says connecting to your home but nothing happens after log in .. I'm ready to cancel everything with Xfinity .. no point of paying over $200+ A month if u can't use it ... I been using this app for last few years and ever had any problem starting until last weekend .. please help ..

I called this number and they sent out a tech that fixed my issue,

 

877-298-0874




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Message 17 of 38
622 Views

Same issue here...Have rebooted my phone 3 times, deleted the app and re-downloaded it 3 times and reset the the handheld. All have not solved to connection issue. What next? Seems like the issue is on your end!

 

Posted by
Service Expert

Message 18 of 38
590 Views

KS8764 wrote:

Same issue here...Have rebooted my phone 3 times, deleted the app and re-downloaded it 3 times and reset the the handheld. All have not solved to connection issue. What next? Seems like the issue is on your end!

 


Go to the Home page with a computer and see if you can access it.

 

https://home.xfinity.com/




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Message 19 of 38
584 Views

I haven't been able to log in to my Home app for the past few weeks. Please message me directly so I can get this sorted. Thanks.

Posted by
New Poster
Message 20 of 38
549 Views

Since the new update i keep getting the now connecting to your home message and never connects. I tried rebooting the home control, restart  my cell phone, re download the app. Nothing worked.

Posted by
Service Expert

Message 21 of 38
532 Views

cworfolk wrote:

I haven't been able to log in to my Home app for the past few weeks. Please message me directly so I can get this sorted. Thanks.


It's faster if you call Xfinity Home.

877-298-0874




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Message 22 of 38
482 Views
I'm still having problems. My ios Xfinity Home App goes to the Overview screen and the three loading dots will light up but the app does not connect. The app will not go beyond this screen.
Posted by
Service Expert

Message 23 of 38
457 Views

Calancook wrote:
I'm still having problems. My ios Xfinity Home App goes to the Overview screen and the three loading dots will light up but the app does not connect. The app will not go beyond this screen.

Call 877-298-0874




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Posted by
Official Employee

Message 24 of 38
430 Views

cworfolk -- 

 

Thanks for reaching out.  I pulled up your account & believe I found the source of the issue.  Can you please try signing in again & let me know if you are successful?

 

Thanks!

 

Rachel

 




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Message 25 of 38
385 Views

I am having the issue with the home app not letting me log in to the home app. It is on an android phone and everytime I try to log in it sends me to the site to log in. Everytime I put my password in it says authorization error and sends me back to put the password in. I have reinstalled the app, Restarted the phone, I am the only account on  comcast, Now i am stuck without being able to use it. Any help would be appreciated. Thanks

 

Posted by
Service Expert

Message 26 of 38
381 Views

boltonbone wrote:

I am having the issue with the home app not letting me log in to the home app. It is on an android phone and everytime I try to log in it sends me to the site to log in. Everytime I put my password in it says authorization error and sends me back to put the password in. I have reinstalled the app, Restarted the phone, I am the only account on  comcast, Now i am stuck without being able to use it. Any help would be appreciated. Thanks

 


Are you using the primary userid or comcast email address?




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Message 27 of 38
368 Views

Yes i am. It is the only user id and email for it.

Posted by
Service Expert

Message 28 of 38
344 Views

Try the uninstall/install drill again and let us know what happens.




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Posted by
Official Employee

Message 29 of 38
317 Views

boltonbone -- 

 

Thanks for reaching out.  I pulled up your account & am looking into this issue.  I will respond again when I know a little more!

 

Thanks!

 

Rachel




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Message 30 of 38
300 Views
No I have called customer service three times they have not been able to help me
it will let not let me sign on to the app
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Message 31 of 38
299 Views
Rebooting the phone restarting the app does not work
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Message 32 of 38
298 Views
I am with you I'm in the same boat about ready to cancel the whole thing as well
After reading through this for him with no response from Comcast I think will be calling bay alarm tomorrow
Posted by
Official Employee

Message 33 of 38
272 Views

Pcooknews -- 

 

I pulled up your account & updated something on my end.  Can you please try signing in now?

 

Thanks!

 

Rachel




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Message 34 of 38
264 Views

I uninstalled the app and now when I go to log in it tells me you're already logged in. Then when I hit continue it comes up with Authorization error and sends me back to the login screen. It just keeps cycling me back and forth through it.

Posted by
Official Employee

Message 35 of 38
259 Views

boltonbone -- 

 

Thanks for the additional information.  I updated something on my end, can you try signing in one more time?

 

Thanks!

 

Rachel




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Message 36 of 38
235 Views
Recent issue : I'm trying to login the xfinity home app and I get an error code saying "login with the email registered at time of installation " after a new app update. I think it's error code 43401.
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Posted by
Official Employee

Message 37 of 38
219 Views

Medfanatic7717 -- 

 

I updated something on my end, can you try signing in one more time?

 

Thanks!

 

Rachel




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Message 38 of 38
210 Views

Thanks Rachel whatever you did worked I was able to log in and use it.