Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,397

members

59

online now

1,951,871

discussions

Top

Problems upgrading/installing Xfinity Home app

New Poster

Problems upgrading/installing Xfinity Home app

I had the app on my phone. I got a message stating I needed to update the software, which I attempted to do. But it did not work. So I uninstalled the app and have attempted to reinstall several times now. It just stays in the processing mode for days until I click the X to cancel. But it will not install.
Connection Expert

Re: Problems upgrading/installing Xfinity Home app

Duplicate topic closed.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: Problems upgrading/installing Xfinity Home app

Hi zjohnson - 

 

Problems downloading apps are better served by Google or Apple's support services.

 

https://support.google.com/googleplay/troubleshooter/4592924?hl=en

 

https://getsupport.apple.com/Issues.action

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon