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Outlet controller doesn't show up in app/website

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Outlet controller doesn't show up in app/website

The outlet controller only shows up on my touch panel. It never shows up on the web portal or Xfinity home app. I've tried restarting my phone/app/touch panel and even repaired the outlet controller but no success.
Official Employee

Re: Outlet controller doesn't show up in app/website

Hi shababa -- 

 

I pulled up your account & see a recent ticket was resolved regarding this issue.  I'm also seeing app activity for this on my end.  Please let me know if you are still experiening any issues.

 

Thanks!

 

Rachel