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Not receiving notifications

New Poster

Not receiving notifications

I am no longer receiving notifications on my phone when there is a change in alarm status. I reinstalled the app, i made sure my notifications were on and im still not notified. It worked fine for more than 6 months and just stopped.
Problem Solver

Re: Not receiving notifications

You should call immediately and ask Comcast!
Official Employee

Re: Not receiving notifications

Hi Kris10c - 

 

Could you please explain in a little more detail the issue you are experiencing?  Are you no longer receiving text message notifications?  Or are you not seeing the state of your alarm update within the app?

 

Thanks!

Rachel




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New Poster

Re: Not receiving notifications

I no longer receive the text notifications when someone arms or disarms the alarm
Official Employee

Re: Not receiving notifications

Kris10c - 

 

Thanks for the clarification!  I have opened a ticket on your behalf to investigate this issue.

 

Thanks!

 

Rachel




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon