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Not able to log in on android

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Message 1 of 5
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I cannot log into my Xfinity Home app on my Android phone on wifi or data. I get "We're having some trouble logging you in." and a blue button to "Try Again". This is really frustrating as I have been using it daily for years and all of a sudden it has stopped working. I restarted my phone and also uninstalled the app and reinstalled it. Nothing has worked. I would really like to access my camera remotely and be able to arm/disarm the system from my phone.
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Posted by
Official Employee

Message 2 of 5
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Hi aida1 -- 

 

I pulled up your account & would like to confirm the username you are using to sign in.  I will private message you with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Message 3 of 5
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I'm having the same problem with my xfinity home app.
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Message 4 of 5
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I'm also having the same problem with the Xfinity Home App on the iPhone, the iPad, and my Nexus Android Tablet. It was working earlier today so I wonder if the mobile servers went down?

Posted by
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Message 5 of 5
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Just got off the phone with support. Was told that they're having problems with the app right now. No estimated time of repair.