Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,416

members

670

online

36,217

topics

Top

Not able to connect to mobile app

New Poster

Not able to connect to mobile app

Hello,

I used to be able to use the Xfinity home app on my android phone. However, it has stopped and keeps giving me a code of 43401. I am using the correct email address, as I can go online and use the same one. Please help, the whole reason we signed up for this system was to view on our phones.

 

Thank you.

Official Employee

Re: Not able to connect to mobile app

Hi vickicraig - 

 

I'd like to private message you to confirm the email address you are using to sign in to the Xfinity Home app.  I will private message you for this information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 796 views
  • 0 kudos
  • 2 in conversation