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No windows phone app and no camera on windows phone due to Flash player

ANSWERED
Frequent Visitor

No windows phone app and no camera on windows phone due to Flash player

So I recently installed the Xfinity home system and have a couple gripes. #1 there is no Windows phone app. #2 while using my Windows phone and on the portal I cannot veiw the camera because my phone doesn't use flash player. #3 each person can have a different passcode for the house but we have to share my e-mail amongst everyone to access the app and portal from other devices. Its the main e-mail for the acct and therefore everyone in my house has admin level access to my entire comcast acct. So what can be done about any of these issues.

Accepted Solution

Re: No windows phone app and no camera on windows phone due to Flash player

Hi gt_pedaler - 

 

A new @comcast.net email address can be created & used as the email associated with Xfinity Home & to log into the mobile app.  We can switch your Xfinity Home account to this email address and all users for your account can use this to sign in.  I can open a ticket on your behalf to make these changes.

 

Thanks,

 

Rachel

View answer in context
Official Employee

Re: No windows phone app and no camera on windows phone due to Flash player

Hi gt_pedaler - 

 

A new @comcast.net email address can be created & used as the email associated with Xfinity Home & to log into the mobile app.  We can switch your Xfinity Home account to this email address and all users for your account can use this to sign in.  I can open a ticket on your behalf to make these changes.

 

Thanks,

 

Rachel


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Frequent Visitor

Re: No windows phone app and no camera on windows phone due to Flash player

cool. thanks!

Official Employee

Re: No windows phone app and no camera on windows phone due to Flash player

gt_pedaler - 

 

A tech should reach out to you shortly to work with you directly to make these changes.

 

Thanks,

 

Rachel


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Frequent Visitor

Re: No windows phone app and no camera on windows phone due to Flash player

Please help!

Official Employee

Re: No windows phone app and no camera on windows phone due to Flash player

Hi Pauldavis269 - 

 

I'd like to help get this sorted out for you.  I will private message you for a little more information.

 

Thanks!

 

Rachel


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Frequent Visitor

Re: No windows phone app and no camera on windows phone due to Flash player

Hi Rachel,

I have not received you in box message. Please help!

Paul D.
Official Employee

Re: No windows phone app and no camera on windows phone due to Flash player

 Hi Paul - 

 

I was able to get your reply via Private Message & have already opened a ticket on your behalf.

 

Thanks,

 

Rachel


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