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No live feed and closing after it buffers

New Poster

No live feed and closing after it buffers

The service is great but I can't watch live feed from my phone nor recordings. When I click on it does the buffering and then closed out. I don't tried to uninstalling and reinstalling the app and it does the same thing. Not sure if it's the APP or my phone. Can I please get some help with this issue. This issue is stopping me from buying another camera. No need for it if I can't watch my house live. My software on my phone is Nogut and I am not sure why it's not working. Can we please get a update on the APP for the software.
Official Employee

Re: No live feed and closing after it buffers

Hi ronk52 -- 

 

Thanks for taking the time to reach out to us on our forums.  We're already looking into this issue, but I've been able to pull up your account specifically to share with our team.  I will reach out again when I have more information!

 

Thanks!

 

Rachel




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New Poster

Re: No live feed and closing after it buffers

Thank you
Official Employee

Re: No live feed and closing after it buffers

ronk52 --

 

I sent you a private message with additional information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.  

 

Thanks!  

 

Rachel




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New Poster

Re: No live feed and closing after it buffers

I too am haivng this exact same sisue. I've looked at the security features for my phone which is running android nought 7.0 this didn't start happening until this week.

New Poster

App buffers then closes

Running android 7.0 nougat

Official Employee

Re: App buffers then closes

solarplex -- 

 

I pulled up your account & shared with the appropriate team to investigate.

 

Thanks!

 

Rachel




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Official Employee

Re: App buffers then closes

ronk52, solarplex -- 

 

Wanted to follow up with you both.  Could you please let me know if you are still experiencing this issue?

 

Thanks!

 

Rachel




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