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No camera showing

New Poster

No camera showing

After changing the password as directed by tech, I can no longer view the camera through my phone. I have taken off the app, and reinstalled it... Still not working. I have called, no one has been able to assist me. Please help.
Official Employee

Re: No camera showing

Hi,

 

We are investigating your issue.

 

Shannon


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Official Employee

Re: No camera showing

Hi,


Are you getting this issue on the web portal as well. If not, can you please try clearing your data on the app? If you are seeing the same issue on the portal, can you try unplugging and replugging your camera?

 

Thanks,

Shannon


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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