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New version gives me blank screen
Hi,
Can you please try turning your device into portrait mode? There's an issue where the login information isn't visible on the screen in landscape mode. We have submitted the fix to the Apple store so our next version will allow you to use the login screen in landscape mode.
Thanks,
Shannon
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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!
Mark a Best Answer!
A new version of the app including a fix for this issue is now available from the App Store. Please install, and let us know if you're still experiencing any issues.
Thanks for your patience.
Comcast Roh
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!
Mark it as a solution!
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