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New release cany get into app any longer on iPad mini

New Poster

New release cany get into app any longer on iPad mini

I tried restarting and I still can't get into app. Just a black screen comes up...since yesterday
Official Employee

Re: New release cany get into app any longer on iPad mini

Hi,

 

We are trying to replicate and resolve this issue. Can you please try turning your device to portrait mode? 

 

Thanks,

Shannon


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New Poster

Re: New release cany get into app any longer on iPad mini

moved to portrait worked - however i would prefer to use it landscape...
Official Employee

Re: New release cany get into app any longer on iPad mini

We have a fix for this and are submitting to the Apple store. You'll see a new version soon.

 

Shannon


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Contributor

Re: New release cany get into app any longer on iPad mini

A new version of the app including a fix for this issue is now available from the App Store. Please install, and let us know if you're still experiencing any issues.

 

Thanks for your patience.

 

Comcast Roh




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