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New Xfinity Home update 22Oct14 crashed my iPad 2

New Poster

New Xfinity Home update 22Oct14 crashed my iPad 2

Once downloaded, the new download would only open to a black screen. Rebooted ipad: no luck. Deleted and reinstalled: no luck. Updated on my new iPhone 6, and no problems. In fact, it's a great update if you can get it to function correctly. Any ideas ?
Frequent Visitor

Re: New Xfinity Home update 22Oct14 crashed my iPad 2

Exactly the same problem here. Did exactly the same troubleshooting, but still have nothing. On my iPhone 4s, the app loads, but can't find the cameras, even though they show up just fine on the touchscreen or in a browser.
Regular Visitor

Re: New Xfinity Home update 22Oct14 crashed my iPad 2

Just spoke to support. They are aware of it and hope to issue a fix soon
New Poster

Re: New Xfinity Home update 22Oct14 crashed my iPad 2

I have the same issue on my iPad air 2 - black screen!
Official Employee

Re: New Xfinity Home update 22Oct14 crashed my iPad 2

Hi All,

 

Can you please try turning your device into portrait mode? There's an issue where the login information isn't visible on the screen in landscape mode. It's an iOS 8 issue and we have a fix, but it's not in the app store yet.

 

Thanks,

Shannon




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Frequent Visitor

Re: New Xfinity Home update 22Oct14 crashed my iPad 2

Well, that worked! Still have one camera that won't show up, although it does on the touchscreen.
Official Employee

Re: New Xfinity Home update 22Oct14 crashed my iPad 2

Thanks for the feedback DougkAR.

 

We will look into this issue. Are you seeing a camera icon or a black screen on your camera in the app?

 

Shannon




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Contributor

Re: New Xfinity Home update 22Oct14 crashed my iPad 2

A new version of the app including a fix for this issue is now available from the App Store. Please install, and let us know if you're still experiencing any issues.

 

Thanks for your patience.

 

Comcast Roh




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Frequent Visitor

Re: New Xfinity Home update 22Oct14 crashed my iPad 2

I updated the app on both my iphone and ipad.  Don't have the iPad with me right now, but I still have the same camera issue on my phone.  When I go to the cameras page, I get camera icons with "unavailable" at the bottom of each box.  However, if I tap on one of the cameras, it will come up "live" and sometime show up on the first page after that.  The other camera won't come up at all. However, both work just fine through my PC browser.

Frequent Visitor

Re: New Xfinity Home update 22Oct14 crashed my iPad 2

iPad exhibits exactly the same situation as the iPhone with the cameras.