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New App, New Problems?

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New App, New Problems?

Hi, I downloaded the new Xfinity Home APP, and the video quality for my cameras dropped. It looks really bad. Is there a fix for this? Cameras look fine through web browser, just not on the app.

Official Employee

Re: New App, New Problems?

Hi malcoman - 

 

We're aware of the issue you are experiencing & pushing a fix shortly.  I will follow up with you here.

 

Thanks,

 

Rachel




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Official Employee

Re: New App, New Problems?

Hi malcoman - 

 

We pushed a fix that should resolve the issue.  If you relaunch the app, you should see the full 16:9 view.

 

Thanks,

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon