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New App, New Problems?

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New App, New Problems?

Hi, I downloaded the new Xfinity Home APP, and the video quality for my cameras dropped. It looks really bad. Is there a fix for this? Cameras look fine through web browser, just not on the app.

Official Employee

Re: New App, New Problems?

Hi malcoman - 

 

We're aware of the issue you are experiencing & pushing a fix shortly.  I will follow up with you here.

 

Thanks,

 

Rachel


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Official Employee

Re: New App, New Problems?

Hi malcoman - 

 

We pushed a fix that should resolve the issue.  If you relaunch the app, you should see the full 16:9 view.

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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