Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,540

members

1,275

online

36,236

topics

Top

My wife can't log in to comcast home app with her comcast iID

New Poster

My wife can't log in to comcast home app with her comcast iID

My wife gets 43500 error when she tries to log into the xfinity home app on her phone and ipad. Surely she has permissions to log with her account ID.
Isn't it a security issue to not be able to assign a secondary log into the alarm. Or is the app havingg issues?



Official Employee

Re: My wife can't log in to comcast home app with her comcast iID

Hi,

 

Yes; we are looking into why the app will not allow secondary users at this time. A ticket is currently open and we are investigating.

 

Thanks,

Shannon


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 1084 views
  • 0 kudos
  • 2 in conversation