Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,541

members

45

online now

1,954,968

discussions

Top

My mobile up didn't work

ANSWERED

My mobile up didn't work

my xfinity tv to go and remote control my iphone 6s didn't work. I used it a while go but now it asked me to up grade . I didn't degrading or lowering my service. I still use the same service but I don't know why the mobile up didn't work keep ask me to upgrade or subscribe.

 

Any help would be apperciate for set up.

Accepted Solution

Re: My mobile up didn't work

Hi Conchs98 -- 

 

I pulled up your account & updated the ID associated with the email address on the Xfinity Home account.  Can you please try signing into the Xfinity Home app again & let me know if you are successful?

 

Thanks!

 

Rachel

View answer in context
Official Employee

Re: My mobile up didn't work

Hi awokefentayie -- 

 

I pulled up your account & see no active Xfinity Home security service.  This section of the forums is for the Xfinity Home mobile app, which is for subscribers of the XH security & home automation product.  You would not be able to log into the Xfinity Home app without active Xfinity Home service.

 

I want to clarify which app you are having an issue with.  I see you mentioned the TV Go app, etc -- Are you having an issue with the TV Go/Remote Apps?  

 

Thanks,

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: My mobile up didn't work

I recently had the Home system installed and I have not been able to access the mobile app (home), the web portal, and the X1 home app does not work either. I have chatted with tech support and was supposed to receive a call three days ago and have not
Tags (1)
Official Employee

Re: My mobile up didn't work

Hi Conchs98 -- 

 

I pulled up your account & updated the ID associated with the email address on the Xfinity Home account.  Can you please try signing into the Xfinity Home app again & let me know if you are successful?

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: My mobile up didn't work

It's now working as it should. Thank you
Official Employee

Re: My mobile up didn't work

Hi Conchs98 --

Glad to hear it & happy to help.  Please don't hesitate to reach out again if you need any further troubleshooting help.

Thanks!

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon