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My Xfinity Home mobile appointmetn does not allow me to log in

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My Xfinity Home mobile appointmetn does not allow me to log in

My Xfinity Home mobile appointmetn does not allow me to log in - after pressing "sign" I ma getting a message "Unfortunately, Home has stopped". I have unloaded and reloaded the appointment several times without any success 

Official Employee

Re: My Xfinity Home mobile appointmetn does not allow me to log in

liskav --

 

We're aware of an issue with the Xfinity Home Android app & engineering is already working on a fix. I'll reach out when I have more information.

 

Thanks!

 

Rachel


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Official Employee

Re: My Xfinity Home mobile appointmetn does not allow me to log in

liskav -- 

 

We just released an update that we believe will help.  Can you please try updating and let us know if this resolves the issue? 

 

Thanks! 

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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