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Mobile app sign in trouble

New Poster

Mobile app sign in trouble

I'm having a terrible time trying to log in using my mobile. Some days it works perfectly, then there are days like today when I have to log in with my email and it rejects the email over and over. Now when I open the app I even get an odd looking Xfinity page, not even the home security page. Help someone!

Official Employee

Re: Mobile app sign in trouble

Hi hawkeyelori -- 

 

I'd like to private message you for more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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New Poster

Re: Mobile app sign in trouble

The app is not working since the system update. Is this being addressed?
Official Employee

Re: Mobile app sign in trouble

Hi Smdraper - 

 

We have recently addressed an issue that had been causing sign in issues for some users.  I have pulled up your account to confirm you are able to sign in currently & see successful app activity since posting.  Please reach out again if you continue to experience issues.

 

Thanks!

 

Rachel




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon