Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,067

members

1,258

online

36,531

topics

Top

Mobile app issue

Contributor

Mobile app issue

We got a new modem/router from Comcast and we are having alot of issues with the mobile app.

We get error messages when trying to disarm using iphone (error #45408) and viewing the camera.

This only happens when we are away from home...which is the whole purpose of having the mobile app.  For instance, I can view the camera from within another room or on my front porch, but if I go a block away I cannot view it.  Just black and then times out.  Not sure how to fix this.

Official Employee

Re: Mobile app issue

Hi Arlenemarie,

 

We've identified an issue that we believe is contributing to a higher than expected number of 45408 errors. We are working on getting this fixed soon.

 

Shannon


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 597 views
  • 0 kudos
  • 2 in conversation