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Mobile App

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Mobile App

I am currently unable to set alarms, view cameras or do much of anything via my mobile device [Android].  I receive a message[11311], indicating that an error has taken place but I am unable to find any kind of solution.  You would think that with the amount of time and money I've spent I would at least be able to use the features that were advertised by Xfinity.  Any ideas?

Official Employee

Re: Mobile App

Hi hdbyjc - 

 

I pulled up your account & would like to open a ticket on your behalf.

 

Thanks,

 

Rachel


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Regular Visitor

Re: Mobile App

HI,

 

I am unable to arm or disarm our alarm using the mobile app.  I am also getting the error 11311

 

Could someone please help?

 

 

Sam

Official Employee

Re: Mobile App

Hi SK131 - 

 

I need additional information from you to be able to pull up your account.  I will private message you.

 

Thanks, 

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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