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Mobile App

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Mobile App

I am currently unable to set alarms, view cameras or do much of anything via my mobile device [Android].  I receive a message[11311], indicating that an error has taken place but I am unable to find any kind of solution.  You would think that with the amount of time and money I've spent I would at least be able to use the features that were advertised by Xfinity.  Any ideas?

Official Employee

Re: Mobile App

Hi hdbyjc - 

 

I pulled up your account & would like to open a ticket on your behalf.

 

Thanks,

 

Rachel




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Regular Visitor

Re: Mobile App

HI,

 

I am unable to arm or disarm our alarm using the mobile app.  I am also getting the error 11311

 

Could someone please help?

 

 

Sam

Official Employee

Re: Mobile App

Hi SK131 - 

 

I need additional information from you to be able to pull up your account.  I will private message you.

 

Thanks, 

 

Rachel




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon