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Logging into xfinity home

New Poster

Logging into xfinity home

I try to login from my phone and it keeps telling me. "Were having some trouble logging you in". I'm connected to the internet,so I do not see why I'm seeing this message. Help!!
New Poster

Re: Logging into xfinity home

Same issue here.these issues happen frequently it seems, lately
Official Employee

Re: Logging into xfinity home

Hi 88rebecca1115 & vitom - 

 

We experienced an issue yesterday that caused some customers to be unable to sign into the Xfinity Home mobile app for a period of time.  I pulled up both of your accounts to confirm that you've been able to sign in since the issue has been resolved & I see successful app activity at this time.  I apologize for any frustration that this has caused.  Please let me know if you are still experiencing issues.

 

Thanks!

 

Rachel 


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New Poster

Re: Logging into xfinity home

Mine says authorization error. This is not fun
Official Employee

Re: Logging into xfinity home

Hi Doodlebug4 - 

 

I pulled up your account & do not see active Xfinity Home security service.  This would be the source of the error.

 

Thanks,

 

Rachel


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