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Light Dimmer Error317080

Regular Visitor

Light Dimmer Error317080

Can't turn off/on Lights from iphone.. "Update Light Error" #317080

Official Employee

Re: Light Dimmer Error317080

Hi billdunne - 

 

I've opened a ticket on your behalf to investigate the source of your error.  I will follow up with you via the forums.

 

Thanks,

 

Rachel




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New Poster

Re: Light Dimmer Error317080

Hi Rachel...same here. Can you identify me? Thanks!
Official Employee

Re: Light Dimmer Error317080

Hi eggsterguy - 

 

I've pulled up your account & opened a ticket on your behalf to investigate the source of your error.  A tech may reach out to troubleshoot with you directly.  I will also follow up with you via the forums.

 

Thanks,

 

Rachel




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New Poster

Re: Light Dimmer Error317080

Many thanks Rachel!
New Poster

Re: Light Dimmer Error317080

Hi Rachel...same here. Can you identify me? Thanks!

Official Employee

Re: Light Dimmer Error317080

Hi jimmy101 - 

 

I've pulled up your account & opened tickets on your behalf.

 

Thanks,

 

Rachel




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New Poster

Re: Light Dimmer Error317080

I have two light switches that now do not respond to commands.  I have tried to reset them via the instructions on troubleshooting, but the devices fail to go into pairing mode.  The touch screen base sees them, but won't pair with them.  This was the error code I received prior to trying to reset them.

Official Employee

Re: Light Dimmer Error317080

Hi morgueman - 

 

I've pulled up your account & opened a ticket on your behalf to have a tech reach out to you directly to further troubleshoot this issue & walk you through pairing your devices.  

 

Thanks,

 

Rachel




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New Poster

Re: Light Dimmer Error317080

Hi Rachael, I have not been contacted by a tech and I see no personal follow up here on the blog. What next? Thank you, "eggsterguy"
Official Employee

Re: Light Dimmer Error317080

Hi eggsterguy - 

 

I pulled up your ticket & see that it's actively being worked on.  I believe your issues are linked to a larger issue that we are currently investigating.  

 

Rachel

 

 




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New Poster

Re: Light Dimmer Error317080

Haven't used switched before trying them now getting error 317080
New Poster

Re: Light Dimmer Error317080

Android
Official Employee

Re: Light Dimmer Error317080

Hi Smart2 - 

 

I pulled up your account & submitted a ticket on your behalf so a tech can reach out to you directly to help resolve the issue you are experiencing.

 

Thanks!

 

Rachel




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Visitor

Re: Light Dimmer Error317080

Same here for me as well
Official Employee

Re: Light Dimmer Error317080

Hi Chosino1 - 

 

I pulled up your account & see the errors you are experiencing.  I've opened a ticket on your behalf to investigate & a tech should reach out to you for troubleshooting.

 

Thanks,

 

Rachel




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New Poster

Re: Light Dimmer Error317080

Hi Rachel...same here. Can you identify me as well? Thanks in advance
New Poster

Re: Light Dimmer Error317080

I'm having a same exact problems as stated in morgueman's post below can you please help thanks in advance