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Latest App Uodate Doesn't Work

Regular Visitor

Latest App Uodate Doesn't Work

I downloaded the latest app update on my iPad and the app will not even open up. It starts then just just quits. Deleted it and downloaded again from the App Store but same problem. Please Fix!

Official Employee

Re: Latest App Uodate Doesn't Work

kevmas100 -- 

 

Thanks for reaching out.  I've been able to pull up your account & share with engineering to troubleshoot.  In the meantime, getting crash logs from you would be helpful.  I will private message you with more information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

Thanks!

 

Rachel


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Regular Visitor

Re: Latest App Uodate Doesn't Work

 App crashes after the latest update on my iPad 

New Poster

Re: Latest App Uodate Doesn't Work

9.8.0 crashing
Official Employee

Re: Latest App Uodate Doesn't Work

12356546 & georgebarcelo -- 

 

I've responded to you both in other threads -- I've been able to pull up your accounts & share with engineering!

 

Thanks!

 

Rachel


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Regular Visitor

Re: Latest App Uodate Doesn't Work

Thank you 

Official Employee

Re: Latest App Uodate Doesn't Work

We have released an update to the iTunes App Store that we believe should resolve the issue.  Please upgrade to 9.8.1 & reach out if you still continue to experience problems. 


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