Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,734

members

24

online now

1,952,690

discussions

Top

Issues with mobile app

New Poster

Issues with mobile app

Been getting a message all morning on the mobile app that it can't connect. After several tries, it finally told me the touchscreen needed to be restarted. It said I could restart it from the app. Tried that, no go. Got a spinning circle sort of thing and it said it would take about 5-7 minutes. It never finished doing whatever it was trying to do. So I went to the actual touchscreen and restarted it from there. It restarted just fine. Opened up the mobile app again and still getting same message - the touchscreen needs to be restarted. Well I know that's not true because I just did it and it works just fine. So I armed the system from the touchscreen and left for the day. I know the system is armed, the touchscreen works just fine. Clearly an issue with the mobile app. Any word on if there's a known issue and when it should be resolved?

Official Employee

Re: Issues with mobile app

Hi Watson05 -- 

 

I pulled up your account & see successful arm/disarm events.  Are you still experiencing this issue?

 

Thanks, 

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon