Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,913

members

60

online now

1,953,760

discussions

Top

I can't see Live camera footage on LG Stylo phone

Visitor

I can't see Live camera footage on LG Stylo phone

My phone won't connect to the live camera.  It keeps saying connecting reconnecting.  But I can see the footage after video has been recorded.  PLEASE HELP

Official Employee

Re: I can't see Live camera footage on LG Stylo phone

Hi bcwsr26 - 

 

I pulled up your account & have opened a ticket on your behalf.  A tech should reach out to you directly to troubleshoot.

 

Thanks,

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Official Employee

Re: I can't see Live camera footage on LG Stylo phone

Hi bcwsr26 - 

 

I looked at your account & see our techs have made three attempts to get back in touch with you by phone.  They'll make another attempt to confirm your issue was resolved.

 

Thanks,

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: I can't see Live camera footage on LG Stylo phone

I'm having the same issues but with two different phones. A note 5 running marshmellow and a s6 edge running marshmellow. Neither of the phones can connect to live footage from camera's. I can see the recorded footage. XFinity says it has to do with the marshmellow version and the version of home... I'm still waiting for a fix.. =(

Official Employee

Re: I can't see Live camera footage on LG Stylo phone

Hi crr127 -- 

 

I pulled up your account & see that you are currently using the latest version of the Xfinity Home app.  We are actively working on this issue & a fix will be released in an upcoming version of the app.  I'm sorry for the frustration.

 

Thanks!

 

Rachel




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon