Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,787

members

1,545

online

36,279

topics

Top

I can't see Live camera footage on LG Stylo phone

Visitor

I can't see Live camera footage on LG Stylo phone

My phone won't connect to the live camera.  It keeps saying connecting reconnecting.  But I can see the footage after video has been recorded.  PLEASE HELP

Official Employee

Re: I can't see Live camera footage on LG Stylo phone

Hi bcwsr26 - 

 

I pulled up your account & have opened a ticket on your behalf.  A tech should reach out to you directly to troubleshoot.

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: I can't see Live camera footage on LG Stylo phone

Hi bcwsr26 - 

 

I looked at your account & see our techs have made three attempts to get back in touch with you by phone.  They'll make another attempt to confirm your issue was resolved.

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: I can't see Live camera footage on LG Stylo phone

I'm having the same issues but with two different phones. A note 5 running marshmellow and a s6 edge running marshmellow. Neither of the phones can connect to live footage from camera's. I can see the recorded footage. XFinity says it has to do with the marshmellow version and the version of home... I'm still waiting for a fix.. =(

Official Employee

Re: I can't see Live camera footage on LG Stylo phone

Hi crr127 -- 

 

I pulled up your account & see that you are currently using the latest version of the Xfinity Home app.  We are actively working on this issue & a fix will be released in an upcoming version of the app.  I'm sorry for the frustration.

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 4 replies
  • 928 views
  • 0 kudos
  • 3 in conversation