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Home cameras do not stream on phone

New Poster

Home cameras do not stream on phone

When I had my Galaxy S5, I had no problem with the cameras streaming on my phone.  Alas, it died last month, so I now have a new phone (a Galaxy J3 2017).  While I have no problem signing in and getting an initial camera view, it will not stream and quits within a few seconds.  I have uninstalled and reinstalled several times to no avail.  Help would be appreciated.

Official Employee

Re: Home cameras do not stream on phone

 

torchy23, thanks for reaching out here. When you said "quits', do you mean the application force closes? How is the memory on your phone? Do you have at least 200-300MB of memory available? 

 

 




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New Poster

Re: Home cameras do not stream on phone

By "quits" I mean that when I tap on one of the four camera views, it indicates it is buffering and then I'm returned to my app page with the message, "Home has stopped" and the choice of "restart app" or "Report problem".  I looked at my phone's memory which is 1GB of which I have at least 255MB available.

Frequent Visitor

Tried to reinstalled Xfinity Home App but now not compatible

I tried reinstalling my xfinity home app and now GooglePlay says its not compatible to my phone. My android operates on Android 4.3 and the app on GooglePlay says its compatible with Android 4.0.2 or higher. How can I install?

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Frequent Visitor

Re: Android Home app keeps crashing

I purchased a new phone, installed the app and it keeps crashing, like it did for these users. I have sent feedback, uninstalled, reinstalled and restarted the phone. How can I fix it?
Frequent Visitor

Re: Home cameras do not stream on phone

I just got the same phone and have the same issue. Was there a solution found?
Official Employee

Re: Home cameras do not stream on phone

Jd784 -- 

 

I was able to pull up your account & share with the appropriate team to troubleshoot.  I will reach back out when we have more information!

 

Thanks!

 

Rachel




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Frequent Visitor

Re: Home cameras do not stream on phone

Thanks Rachel!
New Poster

Re: Home cameras do not stream on phone

I am also having the same issue of the app closing when I try to access camera
Official Employee

Re: Home cameras do not stream on phone

Jd784 -- 

 

I apologize for any confusion.  We currently support Android 4.4 & up.

 

Rachel




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Frequent Visitor

Re: Home cameras do not stream on phone

Hi Rachel- I purchased a new phone that runs on Android 7. I was able to install the app but it crashes every time I click on the camera to see the live stream or videos captured.
Official Employee

Re: Home cameras do not stream on phone

Mgmikee71 -- 

 

I was able to pull up your account & share with the appropriate team to troubleshoot.  I will reach back out when we have more information!

 

Thanks!

 

Rachel




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Official Employee

Re: Home cameras do not stream on phone

Jd784 -- 

 

Can you please let me know the model of the phone that you are experiencing the camera issues with?

 

Thanks!

 

Rachel




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Frequent Visitor

Re: Home cameras do not stream on phone

Its a Samsung J3

Frequent Visitor

Re: Home cameras do not stream on phone

Hi! Any updates on my issue?
Official Employee

Re: Home cameras do not stream on phone

JD784 - We are aware of an issue causing select models of devices to have trouble loading cameras.  We are actively working on a resolution & will provide more information when it is available.




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Official Employee

Re: Android Home app keeps crashing

Hey Jd784,

 

What type of phone did you just purchase and at what point does the app crash? For example, when you are watching a live feed of your cameras, creating rules, when opening it? 




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Frequent Visitor

Re: Android Home app keeps crashing

Hi ComcastChe, 

I have a Samsung J3. It crashes when I try to watch the live feed from the camera or watch a recorded clip. So far, its only let me arm or disarm the alarm. 

New Poster

Xfinity home app crashing

Force closes app every time I attempt to view live broadcast on my home video. I am using a Samsung J7 and we have been troubleshooting everything we can think of on the device it must be an app issue and it needs to be resolved
Official Employee

Re: Xfinity home app crashing

Lsg1212 -- I apologize for the frustration.  We are aware of an issue causing select models of devices to have trouble loading cameras.  We are actively working on a resolution & will provide more information when it is available.




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New Poster

Re: Xfinity home app crashing

This is happening for me and it's the only why I can see my cameras when out.
Official Employee

Re: Xfinity home app crashing

Adhang -- 

 

Thanks for reaching out & letting us know.  I apologize for the frustration this issue is causing.  We are aware of an issue causing select models of devices to have trouble loading cameras & are actively working on a resolution.

 

 




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New Poster

Re: Xfinity home app crashing

The home app crashes on my Samsung J7 when I pull up the camera. This has been happening for a month. Why is this not fixed yet? I don't want the "we're working to resolve the issue sir" BS response. When will it be fixed?