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Home cameras do not stream on phone

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Home cameras do not stream on phone

When I had my Galaxy S5, I had no problem with the cameras streaming on my phone.  Alas, it died last month, so I now have a new phone (a Galaxy J3 2017).  While I have no problem signing in and getting an initial camera view, it will not stream and quits within a few seconds.  I have uninstalled and reinstalled several times to no avail.  Help would be appreciated.

Accepted Solution

Re: Xfinity home app crashing

Jd784 -- 

 

 

I pulled up your account to take another look.  Can you please try again in the next few hours & let me know if you are still experiencing this issue?

 

Thanks!

 

Rachel

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Official Employee

Re: Home cameras do not stream on phone

 

torchy23, thanks for reaching out here. When you said "quits', do you mean the application force closes? How is the memory on your phone? Do you have at least 200-300MB of memory available? 

 

 




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Re: Home cameras do not stream on phone

By "quits" I mean that when I tap on one of the four camera views, it indicates it is buffering and then I'm returned to my app page with the message, "Home has stopped" and the choice of "restart app" or "Report problem".  I looked at my phone's memory which is 1GB of which I have at least 255MB available.

Frequent Visitor

Tried to reinstalled Xfinity Home App but now not compatible

I tried reinstalling my xfinity home app and now GooglePlay says its not compatible to my phone. My android operates on Android 4.3 and the app on GooglePlay says its compatible with Android 4.0.2 or higher. How can I install?

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Frequent Visitor

Re: Android Home app keeps crashing

I purchased a new phone, installed the app and it keeps crashing, like it did for these users. I have sent feedback, uninstalled, reinstalled and restarted the phone. How can I fix it?
Frequent Visitor

Re: Home cameras do not stream on phone

I just got the same phone and have the same issue. Was there a solution found?
Official Employee

Re: Home cameras do not stream on phone

Jd784 -- 

 

I was able to pull up your account & share with the appropriate team to troubleshoot.  I will reach back out when we have more information!

 

Thanks!

 

Rachel




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Re: Home cameras do not stream on phone

Thanks Rachel!
New Poster

Re: Home cameras do not stream on phone

I am also having the same issue of the app closing when I try to access camera
Official Employee

Re: Home cameras do not stream on phone

Jd784 -- 

 

I apologize for any confusion.  We currently support Android 4.4 & up.

 

Rachel




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Re: Home cameras do not stream on phone

Hi Rachel- I purchased a new phone that runs on Android 7. I was able to install the app but it crashes every time I click on the camera to see the live stream or videos captured.
Official Employee

Re: Home cameras do not stream on phone

Mgmikee71 -- 

 

I was able to pull up your account & share with the appropriate team to troubleshoot.  I will reach back out when we have more information!

 

Thanks!

 

Rachel




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Re: Home cameras do not stream on phone

Jd784 -- 

 

Can you please let me know the model of the phone that you are experiencing the camera issues with?

 

Thanks!

 

Rachel




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Re: Home cameras do not stream on phone

Its a Samsung J3

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Re: Home cameras do not stream on phone

Hi! Any updates on my issue?
Official Employee

Re: Home cameras do not stream on phone

JD784 - We are aware of an issue causing select models of devices to have trouble loading cameras.  We are actively working on a resolution & will provide more information when it is available.




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Official Employee

Re: Android Home app keeps crashing

Hey Jd784,

 

What type of phone did you just purchase and at what point does the app crash? For example, when you are watching a live feed of your cameras, creating rules, when opening it? 





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Re: Android Home app keeps crashing

Hi ComcastChe, 

I have a Samsung J3. It crashes when I try to watch the live feed from the camera or watch a recorded clip. So far, its only let me arm or disarm the alarm. 

New Poster

Xfinity home app crashing

Force closes app every time I attempt to view live broadcast on my home video. I am using a Samsung J7 and we have been troubleshooting everything we can think of on the device it must be an app issue and it needs to be resolved
Official Employee

Re: Xfinity home app crashing

Lsg1212 -- I apologize for the frustration.  We are aware of an issue causing select models of devices to have trouble loading cameras.  We are actively working on a resolution & will provide more information when it is available.




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Re: Xfinity home app crashing

This is happening for me and it's the only why I can see my cameras when out.
Official Employee

Re: Xfinity home app crashing

Adhang -- 

 

Thanks for reaching out & letting us know.  I apologize for the frustration this issue is causing.  We are aware of an issue causing select models of devices to have trouble loading cameras & are actively working on a resolution.

 

 




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Re: Xfinity home app crashing

The home app crashes on my Samsung J7 when I pull up the camera. This has been happening for a month. Why is this not fixed yet? I don't want the "we're working to resolve the issue sir" BS response. When will it be fixed?
Frequent Visitor

Re: Xfinity home app crashing

I agree. My original post requesting assistance was posted a month ago and the new app update released a few days ago didnt fix it. When can we expect a solution?

Official Employee

Re: Xfinity home app crashing

I apologize for the frustration that this issue is causing.  Our engineers are working on a solution that will be included in an upcoming release.




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Re: Xfinity home app crashing

Torchy23, Adhang, Cbmichels27, Mgmikee71, Lsg1212, Jd784 --

 

Wanted to follow up with you all regarding this issue.  Are you still experiencing trouble with the cameras on the XH App?

 

Thanks!

 

Rachel




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Frequent Visitor

Re: Xfinity home app crashing

My app updated Wednesday morning, but I still have the same issue. When I try to view my cameras live or open a recorded clip, the app crashes and closes. 

New Poster

Re: Xfinity home app crashing

I have a Samsung galaxy j7 as well and the xfinity home app refuses to buffer. This is a known issue related to api settings within the app. If Comcast's software developers cared to actually go through the code in their app they could have fixed this problem months ago when android 7 was a forced update for all users. Get with the program Comcast there's no excuse for this with what we have to pay for service!
Official Employee

Re: Xfinity home app crashing

Jd784 & Solarplex -- 

 

Thank you both for getting back to me.  I've pulled up both of your accounts & shared this information with our engineering team. 


Thanks!

 

Rachel




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Re: Xfinity home app crashing

ComcastRachelH

Any updates on the issue? There have been some updates to the app received in the last few weeks but it hasnt fixed it. 

Official Employee

Re: Xfinity home app crashing

Jd784 -- 

 

 

I pulled up your account to take another look.  Can you please try again in the next few hours & let me know if you are still experiencing this issue?

 

Thanks!

 

Rachel




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Re: Xfinity home app crashing

ComcastRachelH - Apologies for the delay. The app started working! Thanks for your help!

Official Employee

Re: Xfinity home app crashing

Thanks so much for taking a moment to let me know.  I'm glad we were able to resolve the issue for you!  Pleqase don't hesitate to reach out if you need any additional help.

 

Rachel




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Re: Xfinity home app crashing

ComcastRachelH, Please help as I am having the same problem as jd784, and cannot view my camera streaming. I keep getting message: Home has stopped.and the same phone I think Samsung J7. I know one person's problem was relieved, jd784 on 1/10, I believe....can we try same

Thanks
Official Employee

Re: Xfinity home app crashing

Gliz23 -- 

 

I was able to pull up your account & share with our engineering team.  I will let you know when I have more information!

 

Thanks!

 

Rachel




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Regular Visitor

Re: Xfinity home app crashing

Thank you!
Official Employee

Re: Xfinity home app crashing

Gliz23 -- 

 

I will Private Message you with more information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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