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Home app won't connect

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New Poster

Home app won't connect

3 days ago the app forced both my phone (iPhone) and my wife's phone(android) to re-sign in. Now neither one will connect with our system. Just get the 3 dots flashing and it never connects. Any suggestions?
Accepted Solution

Re: Home app won't connect

Mwc159 -- 

 

I pulled up your account & updated something on my end.  Can you please try signing in again & let me know if you are successful?

 

Thanks!

 

Rachel

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Service Expert

Re: Home app won't connect

Start by deleting and reinstalling the app and let us know what happens.




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New Poster

Re: Home app won't connect

I am having this same problem. I have tried deleting and reinstalling the app but that does not work. It also does not work on my iPad or my wife's phone.
Service Expert

Re: Home app won't connect

http://forums.xfinity.com/t5/Xfinity-Home-App/Log-in-trouble/m-p/2930925#M4700




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New Poster

Re: Home app won't connect

I have deleted and re-installed the app on both phones multiple times to no avail. I have also rebooted both the alarm keypad as well as the router it still just says trying to connect to your home.
Service Expert

Re: Home app won't connect

Dd you call this number?  877-298-0874




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Official Employee

Re: Home app won't connect

Mwc159 -- 

 

I pulled up your account & updated something on my end.  Can you please try signing in again & let me know if you are successful?

 

Thanks!

 

Rachel




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Official Employee

Re: Home app won't connect

Calancook -- 

 

To pull up your account, I need some more information.  Can you please send me a private message with the phone number or @comcast.net email address associated with your account?  To send a private message click on my name "ComcastRachelH", then click private message me. 

 

Thanks!

 

Rachel




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New Poster

Re: Home app won't connect

Rachel you're awesome! Works great. Thank you!!!
Official Employee

Re: Home app won't connect

Yes!! So glad to hear everything is working for you now.  Please don't hesitate to reach out if you need anything in the future!

 

Rachel




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