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Home app periodically loses log in credentials

Frequent Visitor

Home app periodically loses log in credentials

The Home app periodically loses my log in credentials, requiring me to log in all over. How do I get app to keep log in credentials.
Official Employee

Re: Home app periodically loses log in credentials

Hi RickCunn - 

 

We are actively looking into Keep Me Signed In issues.  We believe to have found the source of the issue & a fix will be going out soon.

 

Thanks!

 

Rachel


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Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Frequent Visitor

Re: Home app periodically loses log in credentials

My app does the same, very frequently. How about instead of the user name and password, once that info is entered the user can set up a Quick Login pin code? My bank has that feature, and Touch-ID login capability and I Love it
Official Employee

Re: Home app periodically loses log in credentials

Hi DougThePug812 - 

 

Thanks for the feedback.  We will look into these features!

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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