Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,447

members

1,002

online

36,217

topics

Top

Home app false alarm

New Poster

Home app false alarm

Alarm went off this morning. Touchscreen lost connection to Internet at the same time. App wouldn't let me disarm alarm due touchscreen connection ssue. Got touchscreen rebooted, but app is giving same error.
Official Employee

Re: Home app false alarm

Smith0623 -- 

 

To begin troubleshooting the issue, I need further information from you.  I will private message you.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 576 views
  • 0 kudos
  • 2 in conversation