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Since the update on my iphone, the app either gives me a 13999 error or I have to sign in each time I use it, which is really inconvenient.
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Hi duryea125 -
I pulled up your account & see you're using 6.4.1. Can you please try updating to 6.4.3 & letting me know if this resolves your issue?
Yes, it seems to be working now. One thing I notice, if I leave the app open on my iphone, I sometimes get an error if I go back to it. So I swipe it closed and then reopen it and it connects ok.
It seems i am having this problem as well... i get session error after hitting ok 3 times i get session error 13999... I have an iphone5 with the most recent upgrades. HELP!!!!
Hi jlt923 -
I pulled up your account & am not seeing active Xfinity Home security service. I'd like to private message you to confirm your account information & to troubleshoot further.
I am having this same issue. I just got Xfinity Home Security about a month ago, and I downloaded the app on my new phone yesterday. It is giving me the same error message 13999. Help!
Hi n_caton -
I believe you error is account related. I will private message you.
Hi lknight53 -
I believe you are using an email address that is not associated to your Xfinity Home security account to sign in. I will private message you the email address to use when signing in to your account. Please try that & let me know if this resolves your issue.
Hi dormax72 -
When I pull up your account, I see sign in activity from multiple email addresses. I'd like to private message you with the email address that is associated to your Xfinity Home security account.
Hi B2L -
We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal. Our engineers are actively working on restoring full App & Portal functionality. I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.
Rachel, please add my account to the list, and check all other posts who have errors/issues the past 24 hours, and add them to the list, including the possibility s with different subjects!
Ths outage in particular, is totally unacceptable?
I've written to the Board of Directors on behalf of ALL XFINITY Home subscribers...lets see if I get a response...we must demand better service, and monetary credits to our accounts for this outage in particular!
Hi all -
I am working through all of the forums posts & pulling names and accounts to track. Our engineers are already working to fix the current issues customers are experiencing with the Mobile Apps & Subscriber Portal. I apologize for the inconvenience and thank you for your patience.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.