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Home app error 13999

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Frequent Visitor

Home app error 13999

Since the update on my iphone, the app either gives me a 13999 error or I have to sign in each time I use it, which is really inconvenient.

Accepted Solution

Re: Home app error 13999

Hi duryea125 - 

 

I pulled up your account & see you're using 6.4.1.  Can you please try updating to 6.4.3 & letting me know if this resolves your issue?

 

Thanks,

 

Rachel

View answer in context
Official Employee

Re: Home app error 13999

Hi duryea125 - 

 

I pulled up your account & see you're using 6.4.1.  Can you please try updating to 6.4.3 & letting me know if this resolves your issue?

 

Thanks,

 

Rachel




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Frequent Visitor

Re: Home app error 13999

Yes, it seems to be working now.  One thing I notice, if I leave the app open on my iphone, I  sometimes get an error if I go back to it.  So I swipe it closed and then reopen it and it connects ok.

New Poster

Re: Home app error 13999

It seems i am having this problem as well... i get session error after hitting ok 3 times i get session error 13999... I have an iphone5 with the most recent upgrades. HELP!!!!

Official Employee

Re: Home app error 13999

Hi jlt923 - 

 

I pulled up your account & am not seeing active Xfinity Home security service.  I'd like to private message you to confirm your account information & to troubleshoot further.

 

Thanks!

 

Rachel




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New Poster

Re: Home app error 13999

Just had xfinity home installed. downloaded the app from I tunes and all I get is the 13999 error and can not log in.

New Poster

Re: Home app error 13999

App error 13999

New Poster

Re: Home app error 13999

I am having this same issue. I just got Xfinity Home Security about a month ago, and I downloaded the app on my new phone yesterday. It is giving me the same error message 13999. Help!

Official Employee

Re: Home app error 13999

Hi n_caton - 

 

I believe you error is account related.  I will private message you.

 

Thanks,

 

Rachel




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Official Employee

Re: Home app error 13999

Hi lknight53 - 

 

I believe you are using an email address that is not associated to your Xfinity Home security account to sign in.  I will private message you the email address to use when signing in to your account.  Please try that & let me know if this resolves your issue.

 

Thanks!

 

Rachel




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Official Employee

Re: Home app error 13999

Hi dormax72

 

When I pull up your account, I see sign in activity from multiple email addresses.  I'd like to private message you with the email address that is associated to your Xfinity Home security account.

 

Thanks!

 

Rachel




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New Poster

Re: Home app error 13999

I am also having the same problem.  How do I get this resolved?

 

Official Employee

Re: Home app error 13999

Hi B2L - 

 

We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.
 
Thanks, 
 
Rachel




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Problem Solver

Re: Home app error 13999

Rachel, please add my account to the list, and check all other posts who have errors/issues the past 24 hours, and add them to the list, including the possibility s with different subjects!

Ths outage in particular, is totally unacceptable?

I've written to the Board of Directors on behalf of ALL XFINITY Home subscribers...lets see if I get a response...we must demand better service, and monetary credits to our accounts for this outage in particular!

 

Frequent Visitor

Re: Home app error 13999

Same issue here.  Connectivity issues and no app connection. Re-booting touchscreen does not resolve it. 

Frequent Visitor

Re: Home app error 13999

Add me as well. Also having the same issues.
Official Employee

Re: Home app error 13999

Hi all - 

 

I am working through all of the forums posts & pulling names and accounts to track.  Our engineers are already working to fix the current issues customers are experiencing with the Mobile Apps & Subscriber Portal.  I apologize for the inconvenience and thank you for your patience.

 
 
Thanks, 
 
Rachel




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