Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,720

members

1,130

online

36,646

topics

Top

Home App for iOS nor providing keyboard

New Poster

Home App for iOS nor providing keyboard

I have the iPhone Xfinity hone app. With the newest update, I was logged off and required to sign back in; however, I am never given a keyboard to actually enter my username and password when I click on the area to type in.
Service Expert

Re: Home App for iOS nor providing keyboard

Did you try stopping and starting the app?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Home App for iOS nor providing keyboard

I’ve restarted, deleted and reloaded the app numerous times with the same results.
Official Employee

Re: Home App for iOS nor providing keyboard

CindylouWho1 -- 

 

Thanks for reaching out.  I was able to pull up your account information & share it with our engineering team.  I will reach out when I have more information!

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 3 replies
  • 258 views
  • 0 kudos
  • 3 in conversation