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Home App Logs Out Periodically

New Poster

Home App Logs Out Periodically

Seems like once every couple weeks (sometimes shorter intervals) I have to re login to the app. Pretty minor issue but it is annoying and removes the convenience factor.  This happens on both of my androids but doesn't seem to occur with my wife's iPhone.

 

Thanks for the help.

Official Employee

Re: Home App Logs Out Periodically

Hi crookm1107,

 

Thanks for reaching out!  Are you clearing the cache and cookies on your device? If so that will clear the credentials for your login information.

New Poster

Re: Home App Logs Out Periodically

I’m having a similar problem on my iPhone 7. The app completely logs me out roughly every-other-day. I have not cleared my cache or cookies.
Official Employee

Re: Home App Logs Out Periodically

Hi Jenjenny -- 

 

Thanks for taking a moment to let us know.  I've been able to pull up your account & share with engineering.  I will reach out when I have more information!

 

Thanks!

 

Rachel

Official Employee

Re: Home App Logs Out Periodically

JenJenny -- 

 

We released iOS 9.10 today.  Can you please try updating & let me know if you still experience this issue?

 

Thanks!

 

Rachel