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Home Android App

New Poster

Home Android App

"Home system appears to have an issue connecting to the server, so this function is unavailable" w

Is the message I get when trying to perform action on either WiFi or cellular.  It worked on both just a few days ago.

 

 

New Poster

Re: Home Android App

Before you ask I have uninstalled and reinstalled.

New Poster

Re: Home Android App

My device is a Samsung Galaxy S 4

Official Employee

Re: Home Android App

Your Xfinity Home Touchscreen may have lost broadband connectivity.  Please try the following steps to resolve your issue:

 

1.  Unplug your Modem and XFINITY Home Router

2.  If your Modem has a backup battery, remove and reinsert it

3.  Plug in the devices in the following order: 1) Modem, and 2) XFINITY Home Router

 

These steps will typically restore your network connection.  To confirm connectivity, go to your Touchscreen and select the following screens: 

 

  • Select Settings/Enter Master Code
  • Go to Advanced Settings/Connectivity/Test Connectivity and select Next.  If you are connected, it will have a green check by ‘Testing Broadband Connectivity’.

Hope this helps!