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Help error code on app 43401

New Poster

Help error code on app 43401

I am receiving error # 43401 when trying to login on the Mobil app I can log in to there website with the same username but the app I keep getting error #43402
Official Employee

Re: Help error code on app 43401

Hi jameiajackson - 

 

I pulled up your account & will Private Message you.  Private Messages can be accessed by clicking on the envelope icon at the upper right hand corner of each forums page.

 

Thanks,

 

Rachel




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New Poster

Re: Help error code on app 43401

I am now getting this message also and it won't let me access my app.
Official Employee

Re: Help error code on app 43401

Hi whytwoolf -

I pulled up your account & will Private Message you. Private Messages can be accessed by clicking on the envelope icon at the upper right hand corner of each forums page.

Thanks,

Rachel




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Visitor

Re: Help error code on app 43401

I'm sitting here, with installer unable to acces my home app. Everything else I can sign on to except the home app... First day and already a problem. Might just cancel. Sounds to me like it needs a non contract deal if it works this bad right from day one!!!
Official Employee

Re: Help error code on app 43401

Hi Rsteffey -- 

 

I apologize for the inconvenience.  I pulled up your account & see successful app activity on my end.  Please let me know if you are still experiencing any issues.

 

Thanks,

 

Rachel




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