Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,721

members

1,354

online

36,647

topics

Top

Getting error code 43502 when using the mobile app on ios

New Poster

Getting error code 43502 when using the mobile app on ios

I can't log onto the web portal either.

 

Looks like it's down?

Official Employee

Re: Getting error code 43502 when using the mobile app on ios

Hi BrooosLeeRoy - 

 

We experienced an issue yesterday that caused some customers to be unable to sign into the Xfinity Home mobile app for a period of time.  I pulled up your account to confirm that you've been able to sign in since the issue has been resolved & I see successful app activity at this time.  I apologize for any frustration that this has caused.  Please let me know if you are still experiencing issues.

 

Thanks!

 

Rachel 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 606 views
  • 0 kudos
  • 2 in conversation