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Getting error code 43502 when using the mobile app on ios

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Getting error code 43502 when using the mobile app on ios

I can't log onto the web portal either.

 

Looks like it's down?

Official Employee

Re: Getting error code 43502 when using the mobile app on ios

Hi BrooosLeeRoy - 

 

We experienced an issue yesterday that caused some customers to be unable to sign into the Xfinity Home mobile app for a period of time.  I pulled up your account to confirm that you've been able to sign in since the issue has been resolved & I see successful app activity at this time.  I apologize for any frustration that this has caused.  Please let me know if you are still experiencing issues.

 

Thanks!

 

Rachel 




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