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Getting error #13999 as well

New Poster

Getting error #13999 as well

I am getting the same error #13999 on my iOS device as well as my wife. Updated and reinstalled app still not working.
Official Employee

Re: Getting error #13999 as well

Hi rlm023 - 


We are currently addressing an issue that is causing similar errors for customers who are using the Xfinity Home mobile app. Based on the time you've posted, it's likely you are affected. We are already working to resolve these issues.

I have noted your account so that I can follow up with you to make sure your issue has been addressed.

Thanks!

Rachel




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New Poster

Re: Getting error #13999 as well

Thanks. Now I am getting a 42500 error
Official Employee

Re: Getting error #13999 as well

Hi rlm023 -

 

We believe to have found the source of the recent issues & I posted an update to the pinned thread on 9/16.  I have already checked back into your account & see you have not experienced any 13999 or 42500 errors since.  Are you experiencing any other issues?

 

Thanks,

 

Rachel




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