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Error trying to arm security system

New Poster

Error trying to arm security system

I am getting error 11311 when I try to arm system and also an error if I try from the Web portal. My husband also tried from the keypad and it didn't arm. This is aggravating, happens a lot that for some reason we can't arm the alarm.

Official Employee

Re: Error trying to arm security system

Hi caracast75 - 

 

I apologize for the frustration you are experiencing.  We are aware of an issue causing errors on the mobile application & are actively working towards a resolution.

 

Thanks!

 

Rachel


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New Poster

Re: Error trying to arm security system

Thank you.

Official Employee

Re: Error trying to arm security system

Hi caracast75 - 

 

We believe this issue to be resolved.  Please reach out to me if you are still experiencing these errors.  

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
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Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
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Mark a Best Answer!solution Icon

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