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Error message "Events could not load. Please retry"

Posted by
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Message 1 of 8
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I get the error message "Events could not load. Please retry." when I view my life camera.  I am unable to see any camera recordings on my iphone app.  My ipad app and home portal on my desktop are working fine.  I have downloaded the latest ios and Xfinity Home app.  I have rebooted my phone and have logged off and on again to the Xfinity Home app.  Still getting the same error message on my iphone.  My husband has no issues on his iphone app.  I called Xfinity and talked with them for 55 minutes on the phone and they couldn't figure it out.

 

Any suggestions?

xfinity home mobile app issue.jpg
7 REPLIES
Posted by
Official Employee

Message 2 of 8
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mollybead, thanks for reaching out. Are you using the same login credentials your husband is using and the same one on the iPad? I want to make sure it isn't an issue with your username. 

 

KenF




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Message 3 of 8
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I have the exact same problem! I've been dealing with the Xfinity customer service for almost 3 months and no one was able to solve this issue!!! Can anyone help???
Posted by
Service Expert

Message 4 of 8
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Jad2 wrote:
I have the exact same problem! I've been dealing with the Xfinity customer service for almost 3 months and no one was able to solve this issue!!! Can anyone help???

Were you talking to Home Support?

1-877-298-0874




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Posted by
Official Employee

Message 5 of 8
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Jad2 --

 

I pulled up your account & see a note that you'd called in to report issues resolved on past XH tickets.  Are you still experiencing this issue?

 

Thanks!

 

Rachel




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Message 6 of 8
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Yes, I still have this issue. I'm not quite sure about the note that you are seeing. I called the home security app support team 2 months ago and they couldn't solve the issue! So they told me that the advanced support team will call me to try to solve this issue as this problem require advanced engineering! After 2 MONTHS, yesterday, I missed a phone call from the advanced team and tried to call back and left a voice message to the person who called me. I asked him to call me back and I have not heard back. I'm now concerned that this will take even more time to get to the bottom of this issue. Please follow up on this or make other recommendations...

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Message 7 of 8
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Posted by
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Message 8 of 8
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Jad -- 

 

Understood.  I got in touch with the team who reached out to you and asked them to give you a call again today.

 

Rachel




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