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Error message "Events could not load. Please retry"

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I get the error message "Events could not load. Please retry." when I view my life camera.  I am unable to see any camera recordings on my iphone app.  My ipad app and home portal on my desktop are working fine.  I have downloaded the latest ios and Xfinity Home app.  I have rebooted my phone and have logged off and on again to the Xfinity Home app.  Still getting the same error message on my iphone.  My husband has no issues on his iphone app.  I called Xfinity and talked with them for 55 minutes on the phone and they couldn't figure it out.

 

Any suggestions?

xfinity home mobile app issue.jpg
1 REPLY
Posted by
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mollybead, thanks for reaching out. Are you using the same login credentials your husband is using and the same one on the iPad? I want to make sure it isn't an issue with your username. 

 

KenF




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