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Error message 43500

New Poster

Error message 43500

I was using the xfinity home app last week just fine and then suddenly we are now getting error mag 43500 . Its occuring on both my iphone and husbands samsung
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Official Employee

Re: Error message 43500

Rfilippelli -- 

 

We performed some maintenance recently that we understand has impacted the ability of some users to log in.  Please try logging in again.  If you are still experiencing an issue, then I can open a ticket to further investigate the source of the error.

 

Thanks!

 

Rachel




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New Poster

Re: Error message 43500

I tried this morning and we still can not log in and we are still getting the same error message
Official Employee

Re: Error message 43500

Rfilippelli - 

 

Thanks!  I'll investigate further & open a ticket on your behalf.

 

Thanks!

 

Rachel




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New Poster

Re: Error message 43500

Thank you
Official Employee

Re: Error message 43500

Hi - 

 

It's my understanding that our technicians have tried to get in touch recently, but have not been able to reach you.  They will try a 4th time today.  Are you still experiencing this issue?

 

Thanks!

Rachel




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